FY24−25 Priority Goal
Connect Veterans to the Soonest and Best Care
Goal leaders
Hillary P. Peabody
Acting Assistant Under Secretary for Health for Integrated Veteran Care
Veterans Health Administration (VA)
Robert M. Walton
Network Director
VA Capitol Health Care Network Veterans Integrated Services Network (VISN 5) (VA)
David B. Isaacks
Network Director
VA Sunshine Healthcare Network (VISN 8) (VA)
To achieve
VA will deliver the soonest and best care to Veterans, through continuously improving processes and technology that impact Veteran access to direct and community care.
- By September 30, 2025, VA will reduce or sustain average wait times for direct care for new patients to within 20 days or less for Primary Care and Mental Health (PC/MH) and 28 days or less for Specialty Care (SC) for at least 90% of medical centers or improve by at least 15% over FY 2023 Q1 baseline at a national level.
- By September 30, 2025, VA will reduce or sustain wait times for community care appointment scheduling for at least 90% of medical centers to within 7 days or less or improve by at least 15% over FY 2023 Q1 at a national level.
- By September 30, 2025, VA will improve Veteran satisfaction with timeliness of care (survey) at least 10% over FY 2023 Q1 baseline at a national level.
