Improve Initial Disability Claims

Goal leaders

Sean Brune

Assistant Deputy Commissioner

Office of Operations (SSA)

John Owen

Associate Commissioner

Office of Disability Determinations (SSA)

To achieve

Improve the customer experience by reducing the wait time for an initial disability claim decision. By September 30, 2025, achieve an average processing time for initial disability claims of 215 days¹ and decide 92 percent of pending initial disability claims that begin the fiscal year 180 days old or older.

¹This target is also a budgeted workload measure.