FY22-23 Priority Goals
Improve Initial Disability Claims
Improve the customer experience by reducing the average processing time for initial disability claims and by prioritizing those individuals who have waited the longest for initial disability determinations.
- By September 30, 2023, achieve an average processing time for initial disability claims of 164 days.
- By September 30, 2023, decide 85 percent of pending initial disability claims that begin the fiscal year 180 days old or older.
Improve the National 800 Number Service
Improve the customer experience by reducing the Average Speed of Answer on the National 800 Number.
- By September 30, 2023, achieve an average speed of answer of less than 12 minutes, including implementation of estimated wait time and call back options.
Improve Equity in the Supplemental Security Income Program
Improve equity in our Supplemental Security Income program through increased outreach and improved benefit delivery, including to communities of color and underserved communities.
- By September 30, 2023, increase the number of all SSI applications by 15 percent, relative to the 2021 baseline, restoring rates closer to pre-pandemic levels.
- By September 30, 2023, increase the number of SSI applications from underserved communities by 25 percent, relative to the 2021 baseline.
