U.S. Federal Agency
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Social Security Administration
agency
This agency's goals, progress, and results
Read the key documents that describe what this agency wants to achieve, its performance to date, and what it plans to learn through research and evaluation
Strategic plan Performance plan & report Learning agendaMission
Ensure equity and accessibility in delivering Social Security services by improving the customer experience and addressing systemic barriers to participation in our programs.
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Where is this agency headed?
Strategic goals are updated every four years and represent the broad outcomes and impacts an agency aspires to achieve over the course of an Administration's term. To advance those goals, agencies define more specific, targeted Objectives to complete.
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4YR Goal
1
Optimize the Experience of SSA Customers
- Identify and Address Barriers to Accessing Services
- Expand Digital Services
- Build a Customer-Focused Organization
4YR Goal
2
Build an Inclusive, Engaged, and Empowered Workforce
- Promote Diversity, Equity, Inclusion, and Accessibility in Hiring and Advancement
- Support Employees’ Chosen Career Paths
4YR Goal
3
Ensure Stewardship of SSA Programs
- Improve the Accuracy and Administration of Our Programs
- Identify and Eliminate Potential Barriers to Access Contracts and Grants
- Improve Organizational Performance and Policy Implementation
