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Deliver quality Social Security services to the public.
Few government agencies touch the lives of as many people as we do. We administer three programs under the Social Security Act:
In addition, we support national programs administered by other Federal and State agencies, as required by law, such as Medicare, Employees Retirement Income Security Act of 1974, Coal Act, Supplemental Nutrition Assistance Program (formerly Food Stamps), Help America Vote Act, State Children’s Health Insurance Program, E-Verify, Medicaid, and Federal Benefits for Veterans.
We administer our programs in accordance with law, regulation, and our program policy. We have implemented enterprise risk management processes to improve the effectiveness of our organization. Our goals are informed by both the strategic opportunities ahead as well as our management of risks that threaten our core mission activities.
Approximately 62,000 Federal employees and 15,000 State employees serve the public from a network of offices across the country and around the world. Most of our employees serve the public directly or provide support to employees who do.
We administer our programs and services through a network of more than 1,200 field offices. Each day, approximately 170,000 people visit and 250,000 call one of our field offices nationwide for various reasons such as to file claims, ask questions, or update their information.
Our National 800 Number handles over 30 million calls each year. Callers can conduct various business transactions by speaking directly with a customer service representative or through our 24-hour automated services, which include requesting benefit verification letters, ordering replacement Medicare cards, and obtaining claim status updates.
Our processing centers (PC) handle complex Social Security retirement, survivors, and disability claims, as well as provide support to our National 800 Number. State agencies make disability determinations for initial claims, reconsiderations, and continuing disability reviews. Administrative law judges (ALJ) in our hearings offices and administrative appeals judges in our appeals council decide appealed cases.
For more information about our organization and its functions, visit our organizational structure webpage here.
To access additional agency performance documents visit the agency’s website.
The Gears of Government Awards recognize individuals and teams across the Federal workforce whose dedication supports exceptional delivery of key outcomes for the American people, specifically around mission results, customer service, and accountable stewardship.
Social Security Administration award winners are listed below.
See All Agency Winners ❯
Social Security Administration
Enhanced the customer service and operations of Tulsa’s Social Security office. Christopher’s commitment to improving online self-help service resulted in a substantial increase in new online My Social Security Accounts, saving 130 Social Security customers from office revisits in the fourth quarter of 2018.
Jean Rivera Reyes
Jean Rivera Reyes
Detected and referred potential Social Security residency fraud cases for investigation. Jean’s fraud referrals resulted in over $700,000 in taxpayer savings.
Broke new ground in making government websites accessible to users with disabilities. John built an open source tool that makes it free and easy for agencies across government to improve their websites and save tax dollars.
Led SSA’s adoption of open source code, which saves taxpayers millions of dollars, reduces duplication, and helps government services work more seamlessly for citizens.
Provided excellent customer service to the St. Regis Band of Mohawk Indians in Akwesasne, NY as the Social Security liaison. Kelly established dynamic, trusting relationships with tribal leaders to ensure payment accuracy, timeliness, and fraud prevention.
Advocated for citizen engagement and upheld the principles of transparency, participation, and collaboration by leading SSA’s efforts to make federal data available to the public. Linda’s efforts led to 1,900 metadata records available to the public on Data.gov.
Social Security Administration
Spearheaded a new approach to cyber-security training for SSA employees. The new approach significantly increased employees’ ability to detect and report suspicious emails to protect taxpayers' sensitive information.
Provided professional, compassionate service to over 160 daily customers, many of whom face mental health challenges and chronic homelessness. The team innovated to increase operational efficiency while maintaining personalized attention for customers.
Created a new training program to better equip SSA employees to prevent and prosecute Social Security fraud in the digital age. This specialized training on emerging legal issues and technology protects public resources and promotes public confidence in the SSA.
Identified, assessed, and investigated hundreds of cases of potential fraud and misuse of benefits. Thomas’ commitment to the stewardship of taxpayer money and prevention of fraud, waste, and abuse resulted in the recovery of more than $667,000.