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Shared services will create efficiencies in government and optimize the workforce by shifting resources to higher value work and reducing duplication across agencies OMB Memo-19-16
Photo of Emily Murphy

Goal Leader:
Emily Murphy

Administrator, General Services Administration

Photo of Suzette Kent

Goal Leader:
Suzette Kent

Federal Chief Information Officer, Office of Management and Budget

Download the latest Action Plan and Progress Update

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❝Shared services will create efficiencies in government and optimize the workforce by shifting resources to higher value work and reducing duplication across agencies ❞

  • To create a mission-driven government with modern technology and services that enable the workforce to better serve the American taxpayer.
    • Outdated processes and technology, coupled with a culture of compliance, have created an inflexible mission-support environment.
    • Common mission support services, such as processing hiring transactions, managing finances, closing contracts, and processing payroll more than $25B annually.
    • Rather than economizing by sharing across the Federal government, we duplicate contracts, people, and technology across hundreds of locations. Thirty eight percent of Federal leaders report low satisfaction with mission support.
  • Improve the efficiency and effectiveness of the Federal government’s mission support services in the short and long term, leading to improved performance, customer experience, and operational costs.
  • View the KPIs for this CAP Goal on our new KPI page! Our new page hosts enhanced visualizations and interactive dashboards that allow you to view key data sets in new and innovative ways.

    View KPIs

News


June 29, 2020

The U.S. Department of the Treasury and General Services Administration (GSA) are formally designated as Quality Service Management Organizations (QSMO)

The Office of Management and Budget (OMB) has announced Treasury will serve as the QSMO for Core Financial Management services. GSA will be the QSMO for Civilian HR Transaction Services, specifically Compensation Management, Work Schedule and Leave Management services.


April 27, 2020

Administration Announces DHS CISA as the designated QSMO for Cybersecurity Services

The Office of Management and Budget (OMB) has designated the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) as the Quality Service Management Office for Cybersecurity Services, specifically Security Operations Center standardization, Vulnerability Management standardization, and DNS Resolver service.


July 06, 2020

July 2020 Updates Show Progress on Cross-Agency Priority Goals, Agency Priority Goals & More

Today, we published progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs) for the first and second quarter of FY2020. These updates highlight recent milestones and accomplishments as well as related initiatives that support progress towards a more modern and effective government.


December 19, 2019

December 2019 Updates Show Progress on Cross-Agency and Agency Priority Goals

Today, we published progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs) for the fourth quarter of FY2019. These updates highlight recent milestones and accomplishments as well as related initiatives that support progress towards a more modern and effective government.