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❮   CAP Goal Overview

CAP Goal IconImproving Customer Experience with Federal Services

News & Events Resources HISP Profiles

Explore 25 of the nation’s highest impact service providers (HISPs)

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Federal customers deserve an experience that compares to—or exceeds—that of leading private sector organizations. President's Management Agenda
Photo of James Byrne

Goal Leader:
James Byrne

Deputy Secretary, Department of Veterans Affairs

Photo of Matt Cutts

Goal Leader:
Matt Cutts

Administrator, U.S. Digital Service

Photo of Dustin Brown

Goal Leader:
Dustin Brown

Deputy Assistant Director for Management, Office of Management and Budget

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❝Federal customers deserve an experience that compares to—or exceeds—that of leading private sector organizations.❞

News


September 19, 2019

September 2019 Updates Show Progress on Cross-Agency and Agency Priority Goals

Today, teams tasked with implementing the Federal government’s high-priority initiatives released their September 2019 progress updates for both Cross-Agency Priority (CAP) Goals and Agency Priority Goals (APGs).


September 19, 2019

NEW: First High Impact Service Provider (HISP) Action Plans Released

In 2018, OMB Circular A-11 Section 280 guidance required the identified High Impact Service Providers (HISPs) to create an annual customer experience (CX) Action Plan. The CX CAP Goal team spent much of FY19 working with HISPs, providing direction and training to enable successful completion of the Plans.